Refund policy
Last Updated: October 2026
At SilkWear, customer satisfaction is our priority.
7-Day Free Return & Refund
Customers may request a return, exchange, or refund within:
7 Days of Delivery
Eligibility
Items must:
- Be unused and unworn
- Be in original condition
- Have all original tags attached
- Include original packaging
Free Returns
SilkWear provides free returns for eligible products within Pakistan.
Damaged or Incorrect Products
If you receive:
- A damaged item
- A defective item
- The wrong product
Please contact us within 48 hours of delivery with photos for quick resolution.
Refund Process
After receiving and inspecting the returned product:
- Refunds are processed within 5–7 business days.
- Refunds will be issued through the original payment method where possible.
Non-Returnable Items
The following items cannot be returned:
- Used or washed products
- Items without tags
- Products damaged after delivery
- Clearance or final sale items
Exchange Policy
Exchanges are subject to stock availability.
If the requested size or item is unavailable, a refund may be issued.
Contact
Email: silkwear.shop@gmail.com