FAQs

Frequently Asked Questions

  1. How long does delivery take?

Orders are delivered across Pakistan within 3–5 business days after processing.

  1. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery may be available on eligible orders and locations within Pakistan.

  1. What is your return policy?

We offer a 7-Day Free Return & Refund policy. Customers can request a return within 7 days of receiving their order.

  1. How do I request a return or exchange?

Simply email us at silkwears.shop@gmail.com  with your order details, and our team will guide you through the process.

  1. How long do refunds take?

Approved refunds are typically processed within 5–7 business days after the returned item is received and inspected.

  1. Can I exchange an item for a different size?

Yes. Exchanges are available subject to stock availability.

  1. How can I track my order?

Tracking information may be provided through SMS, WhatsApp, email, or the courier service once your order is dispatched.

  1. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and provide photos of the item. We will resolve the issue as quickly as possible.

  1. Can I cancel my order?

Orders may be canceled before shipment. Once an order has been dispatched, cancellation may not be possible.

  1. How can I contact customer support?

You can reach our support team at:

silkwears.shop@gmail.com

  1. Do you ship internationally?

Currently, SilkWear ships only within Pakistan.

  1. Are your products authentic and quality checked?

Yes. We carefully inspect products before dispatch to ensure they meet our quality standards.

Still have questions?

Email us at silkwears.shop@gmail.com and our team will be happy to assist you.